Hospitality Training Asia

Hospitality English Training in Taiwan & Asia

Executive level service English for hotels, restaurants, tourism, and customer service teams across Asia

Deliver memorable guest experiences in English from first hello to final farewell. Ultimahub’s Hospitality English programs build confident, polite, and culturally aware communication for hotels, resorts, restaurants, cafés, attractions, airlines, and tourism operators across Asia. Delivery available on site in Taiwan and major Asian hubs as well as live online for multi-location teams.

English Politeness – Hospitality Essential Mannerism Training

Providing a professional standard of service to your clients and guests is essential for building and maintaining a reputation in the hospitality industry. From the first point of contact, first impressions go along way to ensure a comfortable and memorable experience whether you are in the hotel or restaurant business.

Ultimahub’s Hospitality English training and workshops provide your staff with the level of English that gives them the confidence to interact with your customers, maintain good customer relations and ensure customer care excellence. Depending on requirements, courses are flexible and customizable and can provide additional training in the areas of digital correspondence, difficult customer policies, politeness, problem resolution and building rapport with VIP clients – and much more!

Regardless of English level – from junior staff up to senior management – the material covered is an essential ingredient for success in client facing roles including but not limited to call centers, tourism financial institution and the service industry.

TOPICS COVERED:

Active Listening
Client Engagement
Oral Pronunciation
Body Language
Common Misunderstandings
Conflict Resolution

Why this training

Raise guest satisfaction scores and online review ratings

Standardize English service scripts for front desk, food and beverage, housekeeping, concierge, reservations, and call centers

Reduce complaints and recovery time with clear, courteous language

Equip teams to handle diverse accents and cultural norms across Asia

Build confidence for VIP service, upselling, and complaint resolution

Who it’s for

Front office and concierge, food and beverage servers and baristas, housekeeping and maintenance, call center and reservations, guest relations, duty managers, retail and attractions, tour and travel services, events and MICE teams.

Where we train

On site in Taipei, New Taipei, Taoyuan, Hsinchu, Taichung, Tainan, Kaohsiung, Hualien, and across Asia including Hong Kong, Macau, Singapore, Kuala Lumpur, Bangkok, Phuket, Ho Chi Minh City, Hanoi, Manila, Jakarta, Bali, Seoul, Busan, Tokyo, Osaka, Shanghai, Beijing, and Shenzhen. Live online cohorts available for distributed teams.

Languages

English delivery with optional Mandarin, Cantonese, Japanese, Korean, Thai, or Vietnamese language support for faster adoption.

Learning outcomes

By the end of the course, participants will be able to:

Greet, check in, seat, and farewell guests with natural, polite English

Confirm details, clarify requests, and prevent misunderstandings

Handle complaints and service recovery with calm, positive language

Offer recommendations and upsell with benefit-led phrasing

Write professional emails, chat messages, and review replies

Communicate confidently across accents and cultures

Core modules

Service foundations and politeness
Tone, word choice, professional manner, and Asia-specific cultural do’s and don’ts.
Front desk and concierge English
Check-in, rooming, amenities, directions, local tips, special requests, and escalation.
Food and beverage English
Seating, menu guidance, allergies and dietary needs, recommendations, upselling, and complaints.
Housekeeping and maintenance
Entering rooms politely, service requests, safety language, lost and found, incident reporting.
Complaint handling and recovery
Listening, empathy, clarifying questions, solution options, follow-up, and closing the loop.
Digital hospitality
Professional emails, chat replies, LINE and WhatsApp etiquette, templates, and response SLAs.
Cross-cultural communication
Guest expectations by region, non-verbal cues, avoiding ambiguous phrases, accent strategies.
Sales through service
Suggesting alternatives, event inquiries, capturing leads for MICE, and measurable upsell language.