衝突解決培訓

台灣衝突解決訓練

透過有效管理衝突來建立更強大、更具協作性的團隊

Ultimahub 的 衝突解決培訓 使從團隊成員到高級管理人員的各個級別的專業人士能夠建設性地解決工作場所的分歧。無論您是在處理內部糾紛、跨文化誤解還是溝通障礙，本課程都為您提供了將衝突轉化為機會的工具。

我們的培訓專為 台北、高雄和亞洲各地的企業團隊設計，融合了心理學、溝通框架和基於角色的模擬，以培養現實世界的衝突管理技能。

為什麼衝突解決培訓在當今的工作場所至關重要

即使是最成功的團隊也會面臨衝突。偉大組織的與眾不同之處在於他們的 管理方式。 如果沒有明確的策略，未解決的緊張局勢可能會導致：

生產力和員工士氣下降
人員流動率和缺勤率增加
有毒的工作環境和協作故障
客戶關係和外部聲譽受損

Ultimahub 的培訓可幫助您識別衝突的早期跡象，自信地應對，並培養開放、尊重的對話文化。

誰應該參加？

角色	焦點
團隊成員	：改善人際溝通和信任
經理和團隊負責人	：解決團隊糾紛並充滿信心地進行調解
人力資源專業人員	加強內部申訴處理流程
跨職能團隊	：駕馭權力動態和衝突的優先事項
遠程/混合團隊	管理虛擬誤解和緊張局勢
專案經理	平衡截止日期、個性和利害關係人需求

What You'll Learn

Participants will walk away with practical, repeatable tools to:

Understand the psychology behind conflict and escalation

Identify early warning signs of workplace tension

Use active listening and assertiveness to defuse conflict

Apply structured models such as CLEAR, DESC, and Nonviolent Communication (NVC)

Mediate disputes with neutrality and empathy

Create a culture of feedback and psychological safety

Resolve cross-cultural and virtual misunderstandings

Document, debrief, and follow up on conflict incidents

Course Modules

Introduction to Workplace Conflict
Types, causes, and impacts of conflict in modern teams
Understanding Behaviour & Communication Styles
DISC, assertiveness vs. aggression, personality clashes
Conflict Management Frameworks
CLEAR model, Thomas-Kilmann Conflict Modes, DESC scripting
Mediation & Resolution Techniques
Neutral facilitation, escalation strategies, de-escalation language
Cross-Cultural & Remote Conflict
How culture and remote settings change conflict dynamics
Action Planning & Feedback Culture
Embedding resolution tools into team practices

Format & Customization Options

💼 Corporate Workshop — Half-day, full-day, or multi-session

💻 Live Online Sessions — Ideal for hybrid or distributed teams

🧠 Blended Learning — Combine self-paced content with live simulations

🏢 On-Site Delivery in Taiwan — Available in Taipei, Kaohsiung, or at your company office

🌐 Multilingual Facilitation — English and Mandarin delivery available

Why Choose Ultimahub?

Extensive experience working with multinational teams in Taiwan and Asia
Tailored industry scenarios for finance, tech, healthcare, logistics, and manufacturing
Bilingual facilitators experienced in local and regional team dynamics
Post-training support, toolkits, and implementation checklists

“Ultimahub’s Conflict Resolution course helped transform how our team navigates difficult conversations. Productivity went up, and so did trust.”
— HR Director, Regional Logistics Company (Kaohsiung)