Making Better Sales Calls – Telephone Training with Ultimahub in Singapore
Reliable telemarketers take time to refine their “phone voice”, which is a particular intonation utilized when talking to leads or customers. Think about factors such as breath control (stay up straight to give more power to your voice and make it easier for the customer to hear you clearly), tone (avoid sounding angry, upset or overexcited) and articulation (focus on articulating your words plainly, and utilize the suitable accent to utilize for a particular call) in improving your phone voice.
Ultimahub trainers will assist in practicing your teams “phone voice” as well as developing a “winning script.” Our minds are programmed to follow lists and step-by-step processes. Make certain that you are able to point out all of the items and services offered by your company in an interesting way by putting in the time to establish an excellent script.
Do not be reluctant to tweak your script, or to put a personal touch depending upon the requirements of each consumer. Numerous marketing executives say that the era of cold-calling is over and inbound marketing is the way to go.
Regardless of the flak, there are still some benefits to utilizing this tried-and-tested technique of outbound marketing, in the sense that this method might be more efficient for particular services, such as start-ups who may have difficulty presenting themselves in an exceptionally competitive industry.
Learn more about the lead prior to calling. Do your research and perform a background check of your leads prior to calling. This can be as basic as examining their social networks profiles or business websites, or as comprehensive as securing a recommendation from a shared pal or company connection. This will assist you personalize your call and offer personalized services that directly accommodate the specific requirements of your lead.