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Course Content

Tutor Topics

  • Bonus Lecture – Final Tips
  • Dealing With Difficult Customers
  • Do You Understand Your Customer?
  • Exceptional Phone Service
  • Good isn’t Good Enough
  • How Much is Your Customer Worth?
  • How to Avoid the 10 Sins of Customer Service
  • How to Boost Customer Satisfaction
  • Intro – Why Customer Service is Critical
  • LEAP into Customer Service
  • More Money $$$ – Customer Retention
  • Providing Concierge Level of Service
  • The 5 Tenets of TQM
  • We are All in the “Helping Field”
  • Why Customers Buy From You

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