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Course Content

Tutor Topics

  • Active Listening and Responding
  • Solving their Problem
  • Ask Open and Supportive Questions
  • Being Concise
  • Exploring Alternative Solutions
  • Focus on Facts, Not Personalities
  • Handling Challenge
  • How to Close a Difficult Conversation
  • How to Start the Conversation
  • Introduction – Welcome from Alan Stevens
  • Preparation
  • Set-Up and Room Layout
  • Summary – What We’ve Covered
  • Thank You and Next Steps
  • Use of Tone and Body Language
  • Why Are Some Conversations Difficult?

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