About Course
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Course Content
Tutor Topics
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Active Listening and Responding
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Solving their Problem
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Ask Open and Supportive Questions
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Being Concise
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Exploring Alternative Solutions
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Focus on Facts, Not Personalities
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Handling Challenge
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How to Close a Difficult Conversation
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How to Start the Conversation
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Introduction – Welcome from Alan Stevens
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Preparation
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Set-Up and Room Layout
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Summary – What We’ve Covered
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Thank You and Next Steps
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Use of Tone and Body Language
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Why Are Some Conversations Difficult?
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