Hospitality English Course (Advanced)

Course Content

Adding Personality to Your Voice When You Speak to Guests

  • Introduction Part – Adding Personality to Your Voice When You Speak to Guests
  • Introduction Quiz

Addressing Your Guests Correctly

Approaching a Guest

Asking a Guest to Repeat What They’ve Said

Asking a Guest to Sign a Waiver

At the Check- In Counter

Calming Down an Angry Customer

Handling a Customer Complaint in English, Part 1

Handling a Customer Complaint in English, Part 2

Handling a Customer Complaint in English, Part 3

Handling a Customer Complaint in English, Part 4

Handling a Noise Complaint

Helping A Guest Find the Bar

Helping A Guest Who is in a Restricted Area

Helping Guests Find A Restaurant

It’s Important to Say Please and Thank You to Your Guests!

Last – minute Check – ins

Letting Guests Know You Speak English

Making English Small Talk With Guests

Offering Simple Explanations

Politely Refusing a Guest

Reserving Extra Rooms

Talking to Guests Who Don’t Speak English

Using Interjections for More Personality

Using Verbal Confirmation with Guests

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