Course Content
Adding Personality to Your Voice When You Speak to Guests
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Introduction Part – Adding Personality to Your Voice When You Speak to Guests
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Introduction Quiz
Addressing Your Guests Correctly
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Approaching a Guest
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Asking a Guest to Repeat What They’ve Said
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Dialogue
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Asking a Guest to Sign a Waiver
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
At the Check- In Counter
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Calming Down an Angry Customer
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Handling a Customer Complaint in English, Part 1
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Handling a Customer Complaint in English, Part 2
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Handling a Customer Complaint in English, Part 3
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Handling a Customer Complaint in English, Part 4
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Handling a Noise Complaint
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Helping A Guest Find the Bar
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Helping A Guest Who is in a Restricted Area
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Helping Guests Find A Restaurant
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
It’s Important to Say Please and Thank You to Your Guests!
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Last – minute Check – ins
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Letting Guests Know You Speak English
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Making English Small Talk With Guests
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Offering Simple Explanations
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Politely Refusing a Guest
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Reserving Extra Rooms
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Talking to Guests Who Don’t Speak English
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Using Interjections for More Personality
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
Using Verbal Confirmation with Guests
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Dialogue
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Vocabulary
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Sample Sentences
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Vocabulary Phrase Usage
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Grammar
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Cultural Insight
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Introduction Quiz
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