About Course

Welcome to our Hospitality Training Course, designed to equip your business with the skills and knowledge needed to provide exceptional customer experiences.

In today’s competitive business landscape, customer experience is the key to success. Customers expect a high level of service and hospitality, and businesses that can deliver on this expectation are more likely to thrive. Our Hospitality Training Course is designed to help businesses provide exceptional customer experiences and increase customer satisfaction.

Our course covers a wide range of topics that are relevant to businesses across different industries. These topics include:

  1. Customer Service Excellence
  2. Effective Communication
  3. Food and Beverage Service
  4. Hospitality Management
  5. Sales and Marketing
  6. Team Building and Leadership
  7. Time Management and Prioritization

Each module is carefully crafted to provide participants with practical skills that can be applied immediately in the workplace. Our experienced trainers will guide participants through interactive activities, case studies, and role-playing exercises that simulate real-life situations, ensuring that participants are fully equipped to handle any situation that may arise.

We understand that every business is unique, and that’s why our Hospitality Training Course is highly customizable. Our team will work with you to understand your specific needs and tailor our course to meet those needs. Whether you are a small business or a large corporation, our course can be tailored to meet your unique requirements.

At the end of our course, participants will have the skills and knowledge needed to deliver exceptional customer experiences, increase customer satisfaction, and boost your business’s bottom line. Our course is designed to help businesses in a wide range of industries, including hotels, restaurants, cafes, bars, and more.

Our Hospitality Training Course will benefit your business in the following ways:

  1. Increased customer satisfaction: By providing exceptional customer experiences, your business will stand out from the competition and increase customer loyalty.
  2. Improved customer retention: Happy customers are more likely to return to your business and recommend it to others.
  3. Increased revenue: Exceptional customer experiences can lead to increased revenue through repeat business and positive word-of-mouth.
  4. Enhanced employee satisfaction: Employees who feel confident and equipped to handle customer interactions are more likely to feel satisfied in their role.
  5. Improved business reputation: A business that provides exceptional customer experiences will develop a positive reputation in the industry and attract new customers.

Our Hospitality Training Course is an investment in your business’s success. By equipping your employees with the skills and knowledge needed to provide exceptional customer experiences, you will be setting your business up for long-term success. Contact us today to learn more about our Hospitality Training Course and how we can help your business thrive.

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Course Content

Apologies and Implied Promises
Hospitality English for Hotels S1 #20 Apologies and Implied Promises

  • Dialogue
  • Vocabulary
  • Sample Sentences
  • Vocabulary Phrase Usage
  • Grammar
  • Cultural Insight
  • Introduction Quiz

Being Agreeable in Difficult Situations

Cancelling a Reservation

Taking a Reservation

Dealing With Turnaways By the Guest

Delivering Room Service

Departure Etiquette in the Hotel Restaurant

Directing Guests to a Destination

Expressing Concern for a Guest

Group Check – in

Guest Interaction:Dos and Don’ts

Guest Registration

Hotel Telephone Etiquette

Housekeeping When Guests are Present

Polite Refusals

Procedures for Taking Room Service Orders

Putting a Guest on the Wait-list

Serving Drinks at a Lounge or Bar

Serving Room Service

Suggestive Selling and Upselling

Taking A Beverage Order at a Hotel Restaurant

Taking a Reservation

Taking a Room Service Order

Taking Drink Orders at Special Events

Turning a Guest Away When Fully Booked

Student Ratings & Reviews

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