Hospitality English Training Courses| Corporate Trainers|Malaysia Asia

hospitality customer service malaysia asia

Hospitality English

IMPROVING LINGUISTIC – HOSPITALITY SKILLS, MANNERISMS, GREETINGS & RAPPORT

Providing a professional standard of service to your clients and guests is essential for building and maintaining a reputation in the hospitality industry. From the first point of contact, first impressions go along way to ensure a comfortable and memorable experience whether you are in the hotel or restaurant business.

Ultimahub’s Hospitality English training and workshops provide your staff with the level of English that gives them the confidence to interact with your customers, maintain good customer relations and ensure customer care excellence. Depending on requirements, courses are flexible and customizable and can provide additional training in the areas of written correspondence, complaint handling policies, politeness, problem resolution and building rapport with VIP clients – and much more!

Regardless of English level – from junior staff up to senior management – the material covered is an essential ingredient for success for client facing roles including but not limited to call centers, tourism financial institution’s and the service industry.

Topics covered:

Active Listening & Client Engagement
Speaking & Pronunciation
Body Language and non-Verbal Cue Training
Body Language and non-Verbal Cue Training
Awareness of the common misunderstandings in the customer relationship
Conflict Resolution Role-Playing

FAQS – FREQUENTLY ASKED QUESTIONS

Can training in workshops be held at our offices?

All of our courses can be held off-site at our offices and or at third-party locations depending on availability and class size.

Will I need to prepare in advance of the session?

Other than a willingness and eagerness to learn, there is nothing to prepare for the session. Our capable team will prepare class materials including pens, paper, and or lunch, light beverages and snacks depending on your requirements.

What is your cancellation policy and can I get a refund?

We require two weeks advanced notice with regard to any cancellation from the date of the scheduled session to receive a full refund. In the case of emergency situation, we can reschedule the workshop or training session to a later date if 72 hours notice is given prior to the scheduled session.

Where are your training centres located?

Our training locations are in the first and second tier cities in Asia, Hong Kong, the UK and Ireland. We have additional locations available through our partner network and a list is available upon request.