We are building our pool of trusted professionals for IT Service Management delivery and are now seeking a strong Workshop Facilitator for client needs connected to Almaty and Asia.

Assignment Overview

We are building our pool of trusted facilitators for IT Service Management assignments in Almaty, Kazakhstan, and across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients support technical enablement, systems confidence, and cross-functional adoption.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

From an operational perspective, the assignment is best viewed as Short Series work delivered primarily in a Remote / Virtual environment.

Delivery Scope

• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Candidate Profile

Hands-on credibility in IT Service Management; experience facilitating learning for business teams; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes cloud, infrastructure, cybersecurity, or enterprise technology training in corporate or enterprise environments.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Next Step

If your background aligns with this brief, please apply with an overview of your IT Service Management experience, training track record, and preferred delivery model.