This brief is aimed at an experienced Enterprise Trainer with real depth in Customer Service English and the ability to support client-facing delivery linked to Ahmedabad.

Brief Overview

This opportunity is targeted at a strong trainer with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Ahmedabad, India, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a In-Person environment.

Core Responsibilities

• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Ahmedabad and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

Candidate Background

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in in-person environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Ahmedabad, India, and wider Asia where relevant.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.