A current stream of client demand has created an opportunity for a commercially credible Senior Facilitator in Customer Service English for assignments associated with Pune and the wider Asian market.

Position Summary

We are building our pool of trusted facilitators for Customer Service English assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve professional communication quality in international business settings.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Multi-Session Programme projects.

What Success Looks Like

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Pune and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Who This Would Suit

Hands-on credibility in Customer Service English; experience facilitating learning for business teams; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes corporate language training, international communication, or workplace English programmes in corporate or enterprise environments.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

How To Apply

Professionals with relevant Customer Service English capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.