Summary
Commercial success depends on strong customer conversations, disciplined opportunity management, and the ability to create value throughout the sales cycle. This course develops practical capability in Sales & Negotiation so sales teams can improve quality of engagement, conversion, and account outcomes. In this Sales & Negotiation Training Course in Bengaluru, participants build practical capability in Sales & Negotiation with focus on preparation, stakeholder understanding, influence, and constructive agreement. The programme is designed for organisations in Bengaluru that want improved operational delivery, clearer judgement, and more reliable workplace adoption.
The programme goes beyond theory to explore how Sales & Negotiation works in practice — covering what strong practice involves, where standard pitfalls emerge, and how participants can put the learning into practice straight away within their own teams.
Audience
- business development teams
- sales leaders building team capability and consistency
- commercial teams who need stronger customer conversations and follow-through
- professionals who need stronger commercial communication and pipeline discipline
- customer-facing professionals with revenue responsibility
- sales professionals and account managers
Learning Outcomes
- apply stronger structure to customer conversations and sales activity
- use practical tools to improve pipeline quality and conversion
- prepare more effectively, influence discussions, and handle resistance with stronger structure
- handle objections, negotiation, or stakeholder complexity with more confidence
- improve qualification, follow-up, and opportunity progression
- strengthen consistency across the sales process
- understand customer needs more effectively and respond with value
Agenda / Modules
Module 1: Preparing the conversation
- setting objectives, boundaries, and priorities
- understanding stakeholders, interests, and constraints
- preparing options and trade-offs before the conversation
Module 2: Interests, priorities, and leverage
- positions versus interests
- leverage, concessions, and alternatives
- deciding what matters most and where flexibility exists
Module 3: Influence and communication tactics
- questioning, listening, framing, and influence
- communicating value and managing perceptions
- building trust while protecting outcomes
Module 4: Managing tension and pushback
- responding to objections, emotion, and conflict
- keeping conversations constructive under pressure
- avoiding common mistakes that weaken credibility
Module 5: Agreements and follow-through
- capturing agreements, commitments, and next steps
- ensuring clarity after the discussion
- using reflection to improve future conversations
Business Benefits
- improved conversion, account growth, or customer retention capability
- stronger confidence in objection handling and commercial influence
- better pipeline discipline and opportunity management
- better consistency across the sales team
- higher quality sales conversations and customer engagement
- stronger influence, negotiation quality, and stakeholder alignment
What’s Included
- tools for qualification, communication, and follow-through
- role-based discussion and practical commercial frameworks
- optional tailoring to sales cycle, customer type, or sector
- materials that support application in live opportunities
- interactive workshop with customer and account scenarios
FAQs
1. Who should attend this Sales & Negotiation course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in sales & negotiation. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Bengaluru?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Bengaluru, live virtual workshops, and bespoke corporate sessions for teams in India and South Asia.