Summary
Senior professionals need the ability to interpret context, make sound decisions, align stakeholders, and lead change with credibility. This course develops practical capability in Design Thinking & Innovation so leaders can think more strategically and execute with greater clarity and influence. In this Design Thinking & Innovation Training Course in George Town, participants build practical capability in Design Thinking & Innovation with focus on change readiness, user adoption, and practical implementation. The programme is designed for organisations in George Town that want more consistent delivery, clearer judgement, and sustained practical application.
Instead of abstract concepts, this course concentrates on applied Design Thinking & Innovation in the workplace: what strong practice involves, where most teams underperform, and how to use the skills directly in their work after the session.
Audience
- senior managers and leaders
- leaders preparing for wider organisational or cross-functional roles
- high-potential professionals with broader decision responsibility
- professionals who need stronger strategic communication and judgement
- transformation, strategy, and business unit leaders
Learning Outcomes
- connect operational reality to broader business choices and lead more strategically
- communicate direction and rationale more clearly
- lead with stronger credibility in complex environments
- apply more structured thinking to strategic issues and choices
- improve judgement, prioritisation, and stakeholder alignment
- connect day-to-day execution to broader business objectives
- recognise risks, trade-offs, and organisational implications
- support better user adoption and more disciplined rollout of change
Agenda / Modules
Module 1: Business case and change context
- why organisations invest in design thinking & innovation
- what changes for teams, roles, and processes
- linking change to business outcomes and user value
Module 2: Adoption barriers and readiness
- common barriers to adoption
- readiness assessment and stakeholder needs
- gaps in skills, confidence, or process clarity
Module 3: Communication and engagement
- communication, sponsorship, and support planning
- how to engage users and managers effectively
- reducing confusion and resistance during rollout
Module 4: Embedding new ways of working
- reinforcing behaviours, workflows, and accountability
- support models and job aids
- turning training into sustainable practice
Module 5: Measurement and improvement
- tracking adoption, feedback, and improvements
- learning from issues and exceptions
- using measures to strengthen rollout quality
Business Benefits
- higher adoption quality and stronger return on digital change initiatives
- better handling of ambiguity, trade-offs, and change
- better strategic clarity and decision quality
- improved stakeholder confidence and communication quality
- stronger leadership capability for broader organisational impact
- stronger alignment between leadership intent and execution
What’s Included
- optional tailoring to business context, function, or transformation agenda
- discussion of frameworks, trade-offs, and decision quality
- reflection exercises and practical planning tools
- leadership workshop built around strategic and organisational scenarios
- materials that support post-course application
FAQs
1. Who should attend this Design Thinking & Innovation course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in design thinking & innovation. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in George Town?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in George Town, via live virtual classroom, or as a private session for organisations across Malaysia and Southeast Asia.