This brief is aimed at an experienced Instructor with real depth in IT Service Management and the ability to support client-facing delivery linked to Shenzhen.

Brief Overview

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

Client is seeking an experienced instructor to deliver IT Service Management training for technical teams, business stakeholders, and project users across Asia. The assignment suits a commercially credible facilitator who can help clients support technical enablement, systems confidence, and cross-functional adoption.

Core Responsibilities

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Short Series support.

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Candidate Background

Strong practical expertise in IT Service Management; prior experience delivering corporate learning or facilitation engagements; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to tailor delivery for adult learners and client stakeholders.

• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Strong fit for consultants, trainers, or practitioners with experience in cloud, infrastructure, cybersecurity, or enterprise technology training and a track record of supporting professional capability-building initiatives.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your IT Service Management experience, training track record, and preferred delivery model.