We are building our pool of trusted professionals for IT Service Management delivery and are now seeking a strong Programme Coach for client needs connected to Xi’an and Asia.

Position Summary

An upcoming client brief requires a capable coach who can lead IT Service Management learning engagements for technical teams, business stakeholders, and project users in Xi’an, China, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients support technical enablement, systems confidence, and cross-functional adoption.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

What Success Looks Like

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Who This Would Suit

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in IT Service Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Xi’an, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Relevant practitioner-level experience in IT Service Management; strong facilitation and stakeholder communication; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to cloud, infrastructure, cybersecurity, or enterprise technology training, along with experience working with managers, professional learners, or client-facing business teams.

How To Apply

The expected delivery mode for this brief is In-Person, and the role should be approached as a Coaching requirement.

We welcome interest from credible trainers who can demonstrate strong IT Service Management delivery capability and a practical approach to corporate learning.