This role supports the growth of our CRM Adoption trainer pool and would suit a credible Capability Building Specialist available for assignments associated with Pune.

Position Summary

An upcoming client brief requires a capable specialist trainer who can lead CRM Adoption learning engagements for business users, operations teams, and functional stakeholders in Pune, India, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients support systems enablement, process execution, and user adoption.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a In-Person environment.

What Success Looks Like

• Deliver structured CRM Adoption training sessions for client teams linked to Pune and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Who This Would Suit

Relevant practitioner-level experience in CRM Adoption; strong facilitation and stakeholder communication; practical systems knowledge, strong process understanding, and the ability to translate configuration or workflow into user-friendly learning; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to ERP consulting, systems implementation, enterprise process training, or user enablement, along with experience working with managers, professional learners, or client-facing business teams.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

How To Apply

We welcome interest from credible trainers who can demonstrate strong CRM Adoption delivery capability and a practical approach to corporate learning.