We are interested in hearing from experienced Client-Facing Trainer professionals who can deliver CRM Adoption training for organisations operating in and around Kochi.

Brief Overview

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

We are building our pool of trusted trainers for CRM Adoption assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients support systems enablement, process execution, and user adoption.

Core Responsibilities

The current requirement points to Hybrid delivery and should suit someone comfortable supporting One-Off Assignment projects.

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make CRM Adoption content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured CRM Adoption training sessions for client teams linked to Kochi and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Candidate Background

Hands-on credibility in CRM Adoption; experience facilitating learning for business teams; practical systems knowledge, strong process understanding, and the ability to translate configuration or workflow into user-friendly learning; able to adapt delivery style, examples, and exercises to different participant groups.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in CRM Adoption with evidence of practical business or corporate application.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes ERP consulting, systems implementation, enterprise process training, or user enablement in corporate or enterprise environments.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your CRM Adoption experience, training track record, and preferred delivery model.