This brief is aimed at an experienced Contract Training Facilitator with real depth in Customer Service English and the ability to support client-facing delivery linked to Johor Bahru.

Position Summary

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

Client is seeking an experienced facilitator to deliver Customer Service English training for international teams, managers, and professional learners in Johor Bahru, Malaysia, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve professional communication quality in international business settings.

What Success Looks Like

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Short Series support.

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Johor Bahru and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Who This Would Suit

Strong practical expertise in Customer Service English; prior experience delivering corporate learning or facilitation engagements; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to tailor delivery for adult learners and client stakeholders.

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Johor Bahru, Malaysia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.

Strong fit for consultants, trainers, or practitioners with experience in corporate language training, international communication, or workplace English programmes and a track record of supporting professional capability-building initiatives.

How To Apply

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.