Ultimahub is expanding its trainer network for Customer Service English and is looking for a credible Workshop Facilitator who can support assignments linked to Lahore and wider regional demand.

Brief Overview

This scheduled role is suited to a delivery-focused facilitator with hands-on Customer Service English credibility and experience working with international teams, managers, and professional learners across Asia. The work centres on practical application, learner confidence, and helping clients improve professional communication quality in international business settings.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Short Series projects.

Core Responsibilities

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Lahore and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Candidate Background

Clear subject-matter credibility in Customer Service English; prior exposure to multinational or enterprise audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in corporate language training, international communication, or workplace English programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Expression of Interest

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.