Client demand in Customer Service English continues to develop, and we are adding capable Training Consultant profiles for work tied to Yokohama and regional corporate teams.

Role Overview

Client is seeking an experienced consultant to deliver Customer Service English training for international teams, managers, and professional learners in Yokohama, Japan, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve professional communication quality in international business settings.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

What You Will Support

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

What We Are Looking For

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Strong practical expertise in Customer Service English; prior experience delivering corporate learning or facilitation engagements; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in corporate language training, international communication, or workplace English programmes and a track record of supporting professional capability-building initiatives.

Apply / Express Interest

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Consulting projects.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.