For upcoming Customer Service English briefs, we are looking for a strong Learning & Development Consultant who can engage professional audiences linked to Wuhan and surrounding markets.

Opportunity Overview

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

This scheduled role is suited to a delivery-focused consultant with hands-on Customer Service English credibility and experience working with international teams, managers, and professional learners across Asia. The work centres on practical application, learner confidence, and helping clients improve professional communication quality in international business settings.

Key Areas of Responsibility

The expected delivery mode for this brief is In-Person, and the role should be approached as a Consulting requirement.

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Preferred Background

Clear subject-matter credibility in Customer Service English; prior exposure to multinational or enterprise audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; confident supporting learners with practical examples, tools, and Q&A.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Best suited to professionals with backgrounds in corporate language training, international communication, or workplace English programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Register Your Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.