We are building our pool of trusted professionals for Customer Service English delivery and are now seeking a strong Learning & Development Consultant for client needs connected to Kunming and Asia.

Position Summary

An upcoming client brief requires a capable consultant who can lead Customer Service English learning engagements for international teams, managers, and professional learners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve professional communication quality in international business settings.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a Remote / Virtual environment.

What Success Looks Like

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Kunming and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Who This Would Suit

Relevant practitioner-level experience in Customer Service English; strong facilitation and stakeholder communication; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to corporate language training, international communication, or workplace English programmes, along with experience working with managers, professional learners, or client-facing business teams.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

How To Apply

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.