This brief is aimed at an experienced Enterprise Trainer with real depth in Customer Service English and the ability to support client-facing delivery linked to Dubai.

Opportunity Overview

We are building our pool of trusted trainers for Customer Service English assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve professional communication quality in international business settings.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

Key Areas of Responsibility

• Deliver structured Customer Service English training sessions for client teams linked to Dubai and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Preferred Background

• Availability for project-based work linked to Dubai, United Arab Emirates, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Hands-on credibility in Customer Service English; experience facilitating learning for business teams; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes corporate language training, international communication, or workplace English programmes in corporate or enterprise environments.

Register Your Interest

The expected delivery mode for this brief is Hybrid, and the role should be approached as a One-Off Assignment requirement.

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.