This brief is aimed at an experienced Senior Facilitator with real depth in Customer Service English and the ability to support client-facing delivery linked to Taichung.

Opportunity Overview

This opportunity is targeted at a strong facilitator with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Taichung, Taiwan, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

The expected delivery mode for this brief is Remote / Virtual, and the role should be approached as a Multi-Session Programme requirement.

Key Areas of Responsibility

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Taichung and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Preferred Background

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in remote / virtual environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Availability for project-based work linked to Taichung, Taiwan, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.

Register Your Interest

We welcome interest from credible trainers who can demonstrate strong Customer Service English delivery capability and a practical approach to corporate learning.