A current stream of client demand has created an opportunity for a commercially credible Regional Training Consultant in Customer Service English for assignments associated with Makati and the wider Asian market.

Role Overview

This opportunity is targeted at a strong consultant with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Makati, Philippines, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

What You Will Support

• Deliver structured Customer Service English training sessions for client teams linked to Makati and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

What We Are Looking For

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Makati, Philippines, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in hybrid environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Apply / Express Interest

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Hybrid environment.

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.