This opportunity is suited to a practical Subject Matter Trainer who can translate Customer Service English knowledge into clear business outcomes for assignments linked to Ulaanbaatar.

Assignment Overview

We are building our pool of trusted trainers for Customer Service English assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve professional communication quality in international business settings.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

Delivery Scope

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.

Candidate Profile

• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Hands-on credibility in Customer Service English; experience facilitating learning for business teams; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes corporate language training, international communication, or workplace English programmes in corporate or enterprise environments.

Next Step

The expected delivery mode for this brief is In-Person, and the role should be approached as a One-Off Assignment requirement.

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.