This role supports the growth of our Customer Service English trainer pool and would suit a credible Hybrid Learning Consultant available for assignments associated with Manama.

Assignment Overview

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

This opportunity is targeted at a strong consultant with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Manama, Bahrain, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

Delivery Scope

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Multi-Session Programme requirement.

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Manama and wider Asia.

Candidate Profile

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in hybrid environments.

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Manama, Bahrain, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Next Step

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.