This opportunity is suited to a practical Hybrid Learning Consultant who can translate Customer Service English knowledge into clear business outcomes for assignments linked to Colombo.

Brief Overview

Client is seeking an experienced consultant to deliver Customer Service English training for international teams, managers, and professional learners in Colombo, Sri Lanka, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve professional communication quality in international business settings.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Consulting requirement.

Core Responsibilities

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Colombo and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Candidate Background

Strong practical expertise in Customer Service English; prior experience delivering corporate learning or facilitation engagements; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in corporate language training, international communication, or workplace English programmes and a track record of supporting professional capability-building initiatives.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Expression of Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.