A current stream of client demand has created an opportunity for a commercially credible Workshop Facilitator in Quality & Service Operations for assignments associated with Kochi and the wider Asian market.

Brief Overview

We are building our pool of trusted facilitators for Quality & Service Operations assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve process discipline, service reliability, and operational performance.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

Core Responsibilities

• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Candidate Background

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Kochi, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Hands-on credibility in Quality & Service Operations; experience facilitating learning for business teams; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes operations improvement, project delivery, procurement, quality, or supply chain capability building in corporate or enterprise environments.

Expression of Interest

The current requirement points to Remote / Virtual delivery and should suit someone comfortable supporting Short Series projects.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.