This brief is aimed at an experienced Training Programme Manager with real depth in Quality & Service Operations and the ability to support client-facing delivery linked to Taichung.

Opportunity Overview

This opportunity is targeted at a strong training programme manager with proven Quality & Service Operations expertise and experience supporting operations teams, project stakeholders, and process owners across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Multi-Session Programme projects.

Key Areas of Responsibility

• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Taichung and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

Preferred Background

Demonstrable expertise in Quality & Service Operations; confidence running workshops, training, or advisory sessions for corporate audiences; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; comfortable working in hybrid environments.

Ideal candidates will have worked across operations improvement, project delivery, procurement, quality, or supply chain capability building, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Register Your Interest

Professionals with relevant Quality & Service Operations capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.