This opportunity is suited to a practical Senior Facilitator who can translate Quality & Service Operations knowledge into clear business outcomes for assignments linked to Shanghai.

Position Summary

This scheduled role is suited to a delivery-focused facilitator with hands-on Quality & Service Operations credibility and experience working with operations teams, project stakeholders, and process owners in Shanghai, China, and across Asia. The work centres on practical application, learner confidence, and helping clients improve process discipline, service reliability, and operational performance.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

The expected delivery mode for this brief is In-Person, and the role should be approached as a Short Series requirement.

What Success Looks Like

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Shanghai and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Who This Would Suit

Clear subject-matter credibility in Quality & Service Operations; prior exposure to multinational or enterprise audiences; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in operations improvement, project delivery, procurement, quality, or supply chain capability building, ideally with experience working with multinational clients or enterprise teams in Asia.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.

How To Apply

Professionals with relevant Quality & Service Operations capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.