We are building our pool of trusted professionals for Quality & Service Operations delivery and are now seeking a strong Lead Learning Consultant for client needs connected to Almaty and Asia.

Position Summary

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

This scheduled role is suited to a delivery-focused consultant with hands-on Quality & Service Operations credibility and experience working with operations teams, project stakeholders, and process owners in Almaty, Kazakhstan, and across Asia. The work centres on practical application, learner confidence, and helping clients improve process discipline, service reliability, and operational performance.

What Success Looks Like

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Consulting projects.

• Deliver structured Quality & Service Operations training sessions for client teams linked to Almaty and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Who This Would Suit

Clear subject-matter credibility in Quality & Service Operations; prior exposure to multinational or enterprise audiences; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; confident supporting learners with practical examples, tools, and Q&A.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Almaty, Kazakhstan, and wider Asia where relevant.

Best suited to professionals with backgrounds in operations improvement, project delivery, procurement, quality, or supply chain capability building, ideally with experience working with multinational clients or enterprise teams in Asia.

How To Apply

We welcome interest from credible trainers who can demonstrate strong Quality & Service Operations delivery capability and a practical approach to corporate learning.