We are seeking a delivery-ready Programme Coach with proven Quality & Service Operations capability for assignments connected to Dammam, Saudi Arabia, and broader Asia.

Brief Overview

An upcoming client brief requires a capable coach who can lead Quality & Service Operations learning engagements for operations teams, project stakeholders, and process owners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve process discipline, service reliability, and operational performance.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Coaching requirement.

Core Responsibilities

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Dammam and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Candidate Background

Relevant practitioner-level experience in Quality & Service Operations; strong facilitation and stakeholder communication; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to operations improvement, project delivery, procurement, quality, or supply chain capability building, along with experience working with managers, professional learners, or client-facing business teams.

• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Dammam, Saudi Arabia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Expression of Interest

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.