For upcoming Quality & Service Operations briefs, we are looking for a strong Client-Facing Trainer who can engage professional audiences linked to Makassar and surrounding markets.

Position Summary

Client is seeking an experienced trainer to deliver Quality & Service Operations training for operations teams, project stakeholders, and process owners in Makassar, Indonesia, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve process discipline, service reliability, and operational performance.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

What Success Looks Like

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Who This Would Suit

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Makassar, Indonesia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Strong practical expertise in Quality & Service Operations; prior experience delivering corporate learning or facilitation engagements; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in operations improvement, project delivery, procurement, quality, or supply chain capability building and a track record of supporting professional capability-building initiatives.

How To Apply

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Multi-Session Programme projects.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.