This brief is aimed at an experienced Instructor with real depth in Customer Relationship Management and the ability to support client-facing delivery linked to Kochi.

Position Summary

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

Client is seeking an experienced instructor to deliver Customer Relationship Management training for commercial teams, account managers, and customer-facing staff across Asia. The assignment suits a commercially credible facilitator who can help clients raise commercial effectiveness, client engagement, and sales execution.

What Success Looks Like

The current requirement points to In-Person delivery and should suit someone comfortable supporting Multi-Session Programme projects.

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Relationship Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Relationship Management training sessions for client teams linked to Kochi and wider Asia.

Who This Would Suit

Strong practical expertise in Customer Relationship Management; prior experience delivering corporate learning or facilitation engagements; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to tailor delivery for adult learners and client stakeholders.

• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Strong fit for consultants, trainers, or practitioners with experience in sales enablement, account management, customer success, or negotiation programmes and a track record of supporting professional capability-building initiatives.

How To Apply

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.