For upcoming Customer Relationship Management briefs, we are looking for a strong Learning & Development Consultant who can engage professional audiences linked to Xiamen and surrounding markets.

Role Overview

This scheduled role is suited to a delivery-focused consultant with hands-on Customer Relationship Management credibility and experience working with commercial teams, account managers, and customer-facing staff in Xiamen, China, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

What You Will Support

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Relationship Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Relationship Management training sessions for client teams linked to Xiamen and wider Asia.

What We Are Looking For

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Clear subject-matter credibility in Customer Relationship Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Apply / Express Interest

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Remote / Virtual environment.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.