This opportunity is suited to a practical Subject Matter Trainer who can translate Customer Relationship Management knowledge into clear business outcomes for assignments linked to George Town.

Assignment Overview

This scheduled role is suited to a delivery-focused trainer with hands-on Customer Relationship Management credibility and experience working with commercial teams, account managers, and customer-facing staff in George Town, Malaysia, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Multi-Session Programme support.

Delivery Scope

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Relationship Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Relationship Management training sessions for client teams linked to George Town and wider Asia.

Candidate Profile

Clear subject-matter credibility in Customer Relationship Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

• Availability for project-based work linked to George Town, Malaysia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Next Step

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.