We are building our pool of trusted professionals for Customer Success delivery and are now seeking a strong In-House Trainer for client needs connected to Astana and Asia.

Role Overview

This opportunity is targeted at a strong trainer with proven Customer Success expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

What You Will Support

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Astana and wider Asia.

What We Are Looking For

• Availability for project-based work linked to Astana, Kazakhstan, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Demonstrable expertise in Customer Success; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in in-person environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Apply / Express Interest

From an operational perspective, the assignment is best viewed as One-Off Assignment work delivered primarily in a In-Person environment.

Professionals with relevant Customer Success capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.