Ultimahub is expanding its trainer network for Customer Success and is looking for a credible Senior Facilitator who can support assignments linked to Indore and wider regional demand.

Position Summary

An upcoming client brief requires a capable facilitator who can lead Customer Success learning engagements for commercial teams, account managers, and customer-facing staff in Indore, India, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Hybrid environment.

What Success Looks Like

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.

Who This Would Suit

Relevant practitioner-level experience in Customer Success; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

• Availability for project-based work linked to Indore, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.

How To Apply

If your background aligns with this brief, please apply with an overview of your Customer Success experience, training track record, and preferred delivery model.