A current stream of client demand has created an opportunity for a commercially credible Programme Coach in Customer Success for assignments associated with Suzhou and the wider Asian market.

Position Summary

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

This opportunity is targeted at a strong coach with proven Customer Success expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

What Success Looks Like

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Coaching support.

• Deliver structured Customer Success training sessions for client teams linked to Suzhou and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Who This Would Suit

Demonstrable expertise in Customer Success; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in hybrid environments.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Success with evidence of practical business or corporate application.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

How To Apply

We welcome interest from credible trainers who can demonstrate strong Customer Success delivery capability and a practical approach to corporate learning.