We are interested in hearing from experienced Freelance Corporate Trainer professionals who can deliver Customer Success Management training for organisations operating in and around Dalian.

Brief Overview

Client is seeking an experienced trainer to deliver Customer Success Management training for commercial teams, account managers, and customer-facing staff across Asia. The assignment suits a commercially credible facilitator who can help clients raise commercial effectiveness, client engagement, and sales execution.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

The expected delivery mode for this brief is Hybrid, and the role should be approached as a One-Off Assignment requirement.

Core Responsibilities

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success Management training sessions for client teams linked to Dalian and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Candidate Background

Strong practical expertise in Customer Success Management; prior experience delivering corporate learning or facilitation engagements; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in sales enablement, account management, customer success, or negotiation programmes and a track record of supporting professional capability-building initiatives.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Success Management experience, training track record, and preferred delivery model.