A current stream of client demand has created an opportunity for a commercially credible Senior Facilitator in Customer Success Management for assignments associated with Fukuoka and the wider Asian market.

Brief Overview

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

An upcoming client brief requires a capable facilitator who can lead Customer Success Management learning engagements for commercial teams, account managers, and customer-facing staff in Fukuoka, Japan, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

Core Responsibilities

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Short Series support.

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Candidate Background

Relevant practitioner-level experience in Customer Success Management; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Fukuoka, Japan, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Success Management experience, training track record, and preferred delivery model.