Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Coaching & Mentoring so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Coaching & Mentoring Training Course in Almaty (HR & Talent), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in Almaty that want more consistent delivery, clearer judgement, and improved on-the-job implementation.
Rather than staying at theory level, the course focuses on how Coaching & Mentoring is used in day-to-day work, how skilled application looks in practice, where most teams underperform, and how participants can translate the learning into immediate action in their own roles and teams.
Audience
- team leaders involved in hiring, development, engagement, or performance
- HR professionals and people managers
- professionals supporting workforce capability and employee experience
- L&D, talent, and culture teams
- managers who need stronger people-management foundations
Learning Outcomes
- align actions more effectively with organisational priorities and culture
- use actionable toolkits, questions, and planning tools
- apply stronger practice in coaching & mentoring across day-to-day people decisions
- recognise common people risks and process gaps
- improve consistency, fairness, and communication in people processes
- use coaching or mentoring conversations more effectively to support growth and accountability
- support stronger employee experience and manager capability
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- better alignment between people practice and business needs
- better people management quality and employee experience
- improved consistency across teams and managers
- stronger development conversations and better growth support across teams
- stronger capability in hiring, development, engagement, or retention
- clearer expectations, conversations, and follow-through
What’s Included
- toolkits, frameworks, and discussion exercises
- examples focused on real employee and team situations
- optional tailoring to policy, culture, or people-process priorities
- materials that support post-course application
- interactive workshop with practical manager and HR scenarios
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. The cohort can be shaped around specific roles, seniority bands, and business objectives.
2. Can the course be tailored for our organisation in Almaty?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Almaty, live virtual workshops, and bespoke corporate sessions for teams in Kazakhstan and Central Asia.