Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Coaching & Mentoring so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Coaching & Mentoring Training Course in Astana (HR & Talent), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in Astana that want sharper execution discipline, clearer judgement, and stronger real-world usage.
Rather than staying at theory level, the course focuses on how Coaching & Mentoring is used in day-to-day work, how best practice translates into action, where frequent challenges arise, and how participants can translate the learning into immediate action in their own roles and teams.
Audience
- professionals supporting workforce capability and employee experience
- L&D, talent, and culture teams
- HR professionals and people managers
- managers who need stronger people-management foundations
- team leaders involved in hiring, development, engagement, or performance
Learning Outcomes
- support stronger employee experience and manager capability
- align actions more effectively with organisational priorities and culture
- recognise common people risks and process gaps
- apply stronger practice in coaching & mentoring across day-to-day people decisions
- use applied frameworks, questions, and planning tools
- use coaching or mentoring conversations more effectively to support growth and accountability
- improve consistency, fairness, and communication in people processes
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- stronger capability in hiring, development, engagement, or retention
- better alignment between people practice and business needs
- better people management quality and employee experience
- clearer expectations, conversations, and follow-through
- improved consistency across teams and managers
- stronger development conversations and better growth support across teams
What’s Included
- optional tailoring to policy, culture, or people-process priorities
- examples focused on real employee and team situations
- interactive workshop with practical manager and HR scenarios
- materials that support post-course application
- toolkits, frameworks, and discussion exercises
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. Participant profiles can be tailored to match role level, function, and organisational needs.
2. Can the course be tailored for our organisation in Astana?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Usually, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Astana, live virtual workshops, and bespoke corporate sessions for teams in Kazakhstan and Central Asia.