Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Performance Management so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Performance Management Training Course in Surabaya, participants build practical capability in Performance Management with focus on goal clarity, feedback, accountability, and development through performance conversations. The programme is designed for organisations in Surabaya that want enhanced implementation capability, clearer judgement, and better day-to-day application.
Rather than staying at theory level, the course focuses on how Performance Management is used in day-to-day work, what strong practice involves, where most teams underperform, and how participants can apply new approaches from day one in their own roles and teams.
Audience
- managers who need stronger people-management foundations
- team leaders involved in hiring, development, engagement, or performance
- HR professionals and people managers
- L&D, talent, and culture teams
- professionals supporting workforce capability and employee experience
Learning Outcomes
- support stronger employee experience and manager capability
- improve consistency, fairness, and communication in people processes
- apply stronger practice in Performance Management across day-to-day people decisions
- run clearer performance conversations and handle expectations more constructively
- use structured approachs, questions, and planning tools
- recognise common people risks and process gaps
- align actions more effectively with organisational priorities and culture
Agenda / Modules
Module 1: Performance management foundations
- purpose of Performance Management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- better alignment between people practice and business needs
- improved consistency across teams and managers
- better goal clarity, feedback quality, and manager accountability in performance discussions
- stronger capability in hiring, development, engagement, or retention
- better people management quality and employee experience
- clearer expectations, conversations, and follow-through
What’s Included
- examples focused on real employee and team situations
- toolkits, frameworks, and discussion exercises
- optional tailoring to policy, culture, or people-process priorities
- materials that support post-course application
- interactive workshop with practical manager and HR scenarios
FAQs
1. Who should attend this Performance Management course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Management. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. The programme is available in person in Surabaya, as a live virtual session, or as a private corporate programme for teams across Indonesia and Southeast Asia.