Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Coaching & Mentoring so leaders can guide people more effectively and handle everyday management situations with confidence. In this Coaching & Mentoring Training Course in Almaty (Leadership & Management), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in Almaty that want sharper execution discipline, clearer judgement, and stronger real-world usage.
The programme goes beyond theory to explore how Coaching & Mentoring works in practice — covering how skilled application looks in practice, where typical weaknesses occur, and how participants can translate the learning into immediate action within their own teams.
Audience
- team leaders and supervisors
- functional managers responsible for performance and people development
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
- high-potential professionals moving into leadership roles
Learning Outcomes
- recognise common management mistakes and respond more constructively
- apply practical management approaches in live team situations
- set expectations and communicate with greater clarity
- use coaching or mentoring conversations more effectively to support growth and accountability
- improve team coordination, motivation, and follow-through
- handle performance, feedback, and accountability conversations more effectively
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- stronger development conversations and better growth support across teams
- stronger manager capability and team leadership quality
- better engagement and performance conversations
- clearer expectations, communication, and accountability
- more consistent people management across teams
- improved confidence in challenging management situations
What’s Included
- optional tailoring to management level, function, or team context
- reflection exercises and action planning
- tools and frameworks for everyday leadership and people decisions
- materials that support application after the course
- manager-focused workshop with practical scenarios and discussion
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. Attendance criteria can flex depending on role type, experience level, and team context.
2. Can the course be tailored for our organisation in Almaty?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
In the majority of cases, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include interactive exercises, applied case studies, group discussion, and reflection-based learning.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Almaty, live virtual workshops, and bespoke corporate sessions for teams in Kazakhstan and Central Asia.