Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Manila (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Manila that want improved operational delivery, clearer judgement, and stronger real-world usage.
This is not a theoretical overview. The course examines how Difficult Conversations applies in real work, what skilled execution means in practice, where frequent challenges arise, and how to apply new approaches from day one from day one.
Audience
- team leaders and supervisors
- high-potential professionals moving into leadership roles
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
- functional managers responsible for performance and people development
Learning Outcomes
- handle performance, feedback, and accountability conversations more effectively
- translate leadership intent into day-to-day action
- recognise common management mistakes and respond more constructively
- handle Difficult Conversations with more clarity, composure, and fairness
- improve team coordination, motivation, and follow-through
- apply practical management approaches in live team situations
- set expectations and communicate with greater clarity
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- fewer unresolved issues and stronger quality of difficult workplace conversations
- more consistent people management across teams
- stronger manager capability and team leadership quality
- better engagement and performance conversations
- improved confidence in challenging management situations
- clearer expectations, communication, and accountability
What’s Included
- materials that support application after the course
- optional tailoring to management level, function, or team context
- tools and frameworks for everyday leadership and people decisions
- manager-focused workshop with practical scenarios and discussion
- reflection exercises and action planning
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. Attendance criteria can flex depending on role type, experience level, and team context.
2. Can the course be tailored for our organisation in Manila?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Yes, in most situations. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in Manila, live online sessions, and tailored corporate programmes for teams throughout the Philippines and Southeast Asia.