Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Hanoi (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Hanoi that want enhanced implementation capability, clearer judgement, and better day-to-day application.
Moving beyond theory, the programme addresses the practical side of Difficult Conversations: how it works in live settings, where typical weaknesses occur, and how to put the learning into practice straight away across roles and teams.
Audience
- leaders who need stronger consistency in communication, accountability, and coaching
- high-potential professionals moving into leadership roles
- new and experienced managers
- team leaders and supervisors
- functional managers responsible for performance and people development
Learning Outcomes
- handle Difficult Conversations with more clarity, composure, and fairness
- improve team coordination, motivation, and follow-through
- apply practical management approaches in live team situations
- translate leadership intent into day-to-day action
- set expectations and communicate with greater clarity
- handle performance, feedback, and accountability conversations more effectively
- recognise common management mistakes and respond more constructively
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- more consistent people management across teams
- improved confidence in challenging management situations
- better engagement and performance conversations
- clearer expectations, communication, and accountability
- fewer unresolved issues and stronger quality of difficult workplace conversations
- stronger manager capability and team leadership quality
What’s Included
- manager-focused workshop with practical scenarios and discussion
- reflection exercises and action planning
- tools and frameworks for everyday leadership and people decisions
- materials that support application after the course
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Hanoi?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Usually, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. Choose from in-person sessions in Hanoi, live online delivery, or private corporate training for teams based in Vietnam and Southeast Asia.