Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Kaohsiung (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Kaohsiung that want more consistent delivery, clearer judgement, and improved on-the-job implementation.
Moving beyond theory, the programme addresses the practical side of Difficult Conversations: how it works in live settings, where standard pitfalls emerge, and how to put the learning into practice straight away across roles and teams.
Audience
- team leaders and supervisors
- new and experienced managers
- high-potential professionals moving into leadership roles
- leaders who need stronger consistency in communication, accountability, and coaching
- functional managers responsible for performance and people development
Learning Outcomes
- apply practical management approaches in live team situations
- translate leadership intent into day-to-day action
- improve team coordination, motivation, and follow-through
- set expectations and communicate with greater clarity
- handle Difficult Conversations with more clarity, composure, and fairness
- handle performance, feedback, and accountability conversations more effectively
- recognise common management mistakes and respond more constructively
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- better engagement and performance conversations
- improved confidence in challenging management situations
- stronger manager capability and team leadership quality
- clearer expectations, communication, and accountability
- more consistent people management across teams
- fewer unresolved issues and stronger quality of difficult workplace conversations
What’s Included
- materials that support application after the course
- manager-focused workshop with practical scenarios and discussion
- reflection exercises and action planning
- optional tailoring to management level, function, or team context
- tools and frameworks for everyday leadership and people decisions
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. The cohort can be shaped around specific roles, seniority bands, and business objectives.
2. Can the course be tailored for our organisation in Kaohsiung?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Typically, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Kaohsiung, via live virtual classroom, or as a private session for organisations across Taiwan and the Asia-Pacific region.