Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in Astana, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in Astana that want more consistent delivery, clearer judgement, and more reliable workplace adoption.
Instead of abstract concepts, this course concentrates on applied Performance Conversations in the workplace: how effective implementation works, where frequent challenges arise, and how to put the learning into practice straight away after the session.
Audience
- functional managers responsible for performance and people development
- leaders who need stronger consistency in communication, accountability, and coaching
- team leaders and supervisors
- high-potential professionals moving into leadership roles
- new and experienced managers
Learning Outcomes
- improve team coordination, motivation, and follow-through
- apply practical management approaches in live team situations
- run clearer Performance Conversations and handle expectations more constructively
- handle performance, feedback, and accountability conversations more effectively
- set expectations and communicate with greater clarity
- recognise common management mistakes and respond more constructively
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- stronger manager capability and team leadership quality
- better goal clarity, feedback quality, and manager accountability in performance discussions
- better engagement and Performance Conversations
- more consistent people management across teams
- clearer expectations, communication, and accountability
- improved confidence in challenging management situations
What’s Included
- manager-focused workshop with practical scenarios and discussion
- reflection exercises and action planning
- tools and frameworks for everyday leadership and people decisions
- materials that support application after the course
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. Attendance criteria can flex depending on role type, experience level, and team context.
2. Can the course be tailored for our organisation in Astana?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Typically, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. Choose from in-person sessions in Astana, live online delivery, or private corporate training for teams based in Kazakhstan and Central Asia.